International Patients

Why choose The Kensington Wing?

Our dedicated international patient team is committed to providing you with the support and facilities you need during your visit to the hospital. Our coordinators
are fluent Arabic speakers and we have male and female nurses available to suit your needs. We can also help you with:

  • Choosing the consultant that is right for you
  • Arranging appointments and admission to Chelsea and Westminster Hospital
  • Your payment and billing inquiries
  • Emotional support
  • Coordinating aspects of your medical care and other requirements
  • Advice on accommodation (and schools when needed)

Why choose the Kensington Wing?

To make your treatment as stress-free as possible, we cater to all religious and cultural needs. This includes:

  • Dedicated prayer and ablution rooms
  • A full halal menu
  • Arabic speakers on the ward
  • Arabic TV and entertainment
  • Coordinated Imam visits as needed
  • Hotel arrangements for spouses and relatives accompanying you

Our clinicians

Our top consultants and clinicians are experts in their field who are
experienced with treating patients through Embassy arrangements.

Your Visit

Booking an appointment

Our International Patient team provides support to all international patients. For international patients receiving support from a sponsor or embassy, we must receive a letter of guarantee before starting a treatment. Our team will take care of the correspondence related to the letter of guarantee with your embassy directly. However, we ask for your help in coordination with your embassy to ensure that the letter of guarantee is delivered to the hospital before your appointment.

Patient registration

When you arrive at The Kensington Wing for your first appointment, you will have to complete a registration form; to ensure this goes smoothly, please make sure you have the following with you:

  • A copy of your passport
  • Full home address
  • Letter of guarantee

During your stay

We have a 24-hour telephone interpreting service for patients who do not speak English. We can also arrange for face-to-face interpretation if you prefer. For Arabic speaking patients and their families, we have interpreters and general support within the hospital. This service is available Monday to Friday from 8am–8pm, interpreters are also provided on Saturdays, Sundays and during official holidays when needed.

Catering services

Our special comprehensive menu offers a wide variety of foods that includes catering to special dietary requirements, Halal and vegetarian foods, as well as light snack options available outside of major meal times.